- If the website is down, there's not much you can do until it comes back up. Check back after a while to see if anything changes. If you know the site is back up but you still can't access it, clear your browser cache and then try again.
- Sometimes the site may be up-and-running but a network issue between your computer and that site is experiencing issues. If the site isn't down, read on to keep troubleshooting.
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- If you can, try to load the website on another device connected to the same network (such as your Wi-Fi network), as well as one that's not connected to your network (such as over mobile data).
- Computer:
- Chrome, Edge, and Safari: Press Command + Shift + N (Mac) or Control + Shift + N (PC).
- Firefox: Press Command + Shift + P (Mac) or Control + Shift + P (PC).
- Mobile:
- Chrome: tap the three dots next to the address bar and select New Incognito tab.
- Safari: Tap the two overlapping squares at the bottom-right corner, and then tap Private at the bottom-left.
- Samsung Internet: Tap the two overlapping squares at the bottom, and then tap Turn on Secret mode.
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Restart your computer, phone, or tablet. Oftentimes, a simple reboot will fix the problem you're having. After rebooting, try visiting the site again.
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Temporarily disable your antivirus program. Your antivirus software may be interfering with your ability to load certain websites. Try disabling the software and then loading the site again.
- If the site loads when your antivirus software is disabled, there's likely a firewall rule or some other setting in that software blocking the website. Keep in mind that this could be because the site is problematic! If you're sure the site is fine, open your antivirus program, locate the section in which you can allow or block websites and apps, and make any necessary adjustments.
- Make sure to re-enable the antivirus after you're done testing.
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Check your computer's date and time settings. If you see an error about security when trying to load the website, the date and time on your computer, phone, or tablet may be inaccurate. Check your computer or mobile device's clock to make sure that it is set to the correct time and date.
- If the time or date is incorrect on Windows, click the time in the taskbar, select Date and time settings, and then toggle "Set time automatically" to On. Then, click Sync now to resync your clock.
- If the time or date is wrong on a Mac, open the Apple menu, select System Preferences, click Date & Time, and then click the padlock so you can make changes. Check the box next to "Set date and time automatically." As long as your Mac is connected to the internet, it will always show the correct date and time.
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Ensure that there are no parental controls enabled. If you have parental control software, it may be blocking access to certain websites. If you have access to it, disable the parental control software and try visiting the website again.
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Call 406-505-7001
